Look before you leap: vision for process management
Process management, mapping and documenting processes is not just some “project” you start. Look before you leap, start with a clear vision! The organisation's vision (made up of, among other things, its mission, strategy, long-term and short-term objectives) is the basis from which the entire organisation operates. The vision for process management will therefore also be based on this, albeit without process management becoming an objective in its own right. The vision for process management is, in fact, no more than an answer to the question of why your organisation should adhere to certain processes and what objective this is meant to achieve (after all, each process has a result). I advise you to go by three basic principles in defining your vision: Put customers first. How do you perceive customers? More than anything else, you want to keep them happy. So that will also have to be the basis for effective process management. Only then will you build a truly customer-orien